Refund Policy

This Refund Policy applies to professional engagements with Harbor Ledger Assurance for audits for fintech firms, including Settlement & Ledger Assurance, Licensing Readiness Review, Investor Diligence Pack, and Control Remediation Follow-up. It does not cover products we do not sell, software subscriptions, or physical goods.

1. Estimates and deposits

Written estimates are informational until an engagement letter is signed. A deposit of thirty percent of the estimated fee holds the fieldwork calendar. Deposits are applied to the final invoice.

2. Cancellation by the client

If you cancel more than fourteen days before the agreed fieldwork start date, we refund the deposit minus any non-recoverable preparatory costs already incurred (document room setup or travel booked at your request), documented on the refund note.

If you cancel within fourteen days of the start date, the deposit is non-refundable because the calendar slot cannot usually be refilled. Fees for work already performed remain due.

3. Rescheduling

One reschedule with at least seven days’ notice is allowed without additional fee, subject to our availability. Further reschedules may incur a calendar-hold fee stated in the engagement letter. Rescheduling because your document room is incomplete counts as a client-initiated change.

4. No-shows and inaccessible document rooms

If key contacts fail to attend a scheduled kickoff or the document room remains inaccessible on the start date without prior notice, we may charge a standby day rate and retain the deposit. A new start date requires a fresh calendar confirmation.

5. Work already started

Once population lock or sample testing has begun, fees for completed stages are non-refundable. Unused stages may be refunded proportionally if we agree to terminate early, less the deposit rules above.

6. Partial refunds

If we reduce scope by mutual written change order, prepaid amounts for removed stages are credited or refunded. If scope expands, additional fees are invoiced; prepaid amounts are not automatically refundable against expansions.

7. Non-refundable items

Third-party costs advanced at your request (for example courier of physical evidence or room hire) are non-refundable once incurred. Time spent on draft findings already delivered for management review is non-refundable.

8. Firm-initiated cancellation

If we must cancel for independence conflict, illness of the engagement lead without available cover, or force majeure, we refund prepaid fees for unfinished stages in full.

9. Refund method and timing

Approved refunds are returned by the original payment method within fourteen business days of written approval. Bank processing times may add several days.

10. How to request a refund

Email hello@net-platforms.digital with your engagement reference, reason, and preferred contact number. Call +886-3-733-8586 for urgent calendar questions. Office: 7486 Martin Luther King Boulevard, 基隆市, 福建省, Taiwan.

11. Exceptions

Mandatory consumer protections under Taiwan law, where applicable, take precedence over this Policy. Engagement letters may state additional commercial terms for multi-phase retainers; those terms control if they conflict with this page for that engagement.